Privacy Policy

NatureGram

(AYUSHJ STAR INDIA PRIVATE LIMITED)

1. Introduction

AYUSHJ STAR INDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), operating under the brand name NatureGram, is committed to protecting the privacy of its customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.naturegram.in.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

When you place an order or create an account, we may collect:

Full Name
Email Address
Mobile Number
Shipping & Billing Address
Payment Details (processed securely via payment gateway)

2.2 Non-Personal Information

We may automatically collect:

IP Address
Browser Type
Device Information
Cookies and Usage Data
Pages Visited and Time Spent

3. How We Use Your Information

Your information may be used for:

Processing and fulfilling orders
Sending order confirmations and tracking details
Customer support and grievance resolution
Improving website functionality and user experience
Sending promotional offers (only if you opt-in)
Preventing fraud and ensuring platform security

4. Payment Information

We do not store your complete debit/credit card details. All payment transactions are processed through secure and encrypted third-party payment gateways compliant with industry security standards.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Improve website performance
Analyse user behaviour
Remember login and cart preferences

You may disable cookies in your browser settings, but certain website features may not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

Your data may only be shared with:

Payment gateway providers
Courier and logistics partners
IT and website service providers
Government authorities when required by law

All such parties are obligated to maintain confidentiality.

7. Data Security

We implement reasonable security practices and procedures to protect your personal data against unauthorized access, misuse, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

Complete transactions
Comply with legal obligations
Resolve disputes
Enforce our agreements

9. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your account (subject to legal requirements)
Withdraw consent for marketing communications

For such requests, contact: support@naturegram.in

10. Children’s Privacy

Our website and products are not intended for individuals under the age of 18 years. We do not knowingly collect personal data from minors.

11. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

12. Grievance Officer

In accordance with applicable laws, any privacy-related grievances may be addressed to:

Grievance Officer

AYUSHJ STAR INDIA PRIVATE LIMITED

Email: support@naturegram.in